Where does Skin Pharm ship?
We currently ship to all 50 states.
When will my order ship?
Processing takes 1–2 business days. You’ll get an email with a tracking number as soon as your package ships.
Orders placed after 12pm EST are processed the following business day. Orders placed after 12pm EST on Friday, as well as Saturday and Sunday, will begin processing the following Monday.
At this time, we are unable to offer expedited shipping.
How can I change my shipping address?
I have questions regarding my package, what should I do?
How can I learn which products are best for me?
You can learn more about our products on individual product pages. If you need additional guidance, we recommend booking an appointment or scheduling a phone consult with one of our providers here. We’d love to chat with you!
What skin types are Skin Pharm products best for?
Skin Pharm products are made with all skin types in mind. They are paraben-free, sulfate-free and cruelty-free.
Can I resell Skin Pharm products?
We intend on the Skin Pharm products you purchase to be used for yourself! By purchasing Skin Pharm products, you agree not to resell or distribute these products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.
I have questions regarding my skin treatment, where can I learn more?
We’ve provided pre-treatment, post-treatment, and frequently asked questions (FAQs) on each individual treatment page. Please visit the treatment page that pertains to you to learn more!
Who do I meet with for my consult or treatment?
At Skin Pharm, you will always be seen by an Advanced Practice Provider – either a Nurse Practitioner or Physician Assistant – who specializes in cosmetic dermatology. Our providers are trained in specialties like dermatology and plastic surgery and are trusted experts when it comes to aesthetic medicine.
What does the $125 booking fee for a skin consult go toward?
The $125 booking fee goes toward your visit with one of Skin Pharm’s Advanced Practice Providers. During this visit, we will review your history, assess your skin, discuss concerns and develop a plan. The $125 may be used toward a product or treatment purchase at your visit (in which case, the booking fee would be complimentary).
What if I do not purchase anything at this appointment?
The $125 booking fee will then go toward the provider’s time. We hope you find the skin consult valuable and find a product routine or treatment plan suitable for you!
What if I don’t live near a Skin Pharm location?
How do I buy a gift card?
How do I redeem a gift card?
Gift cards purchased on or after April 1, 2021 can be redeemed at any of our clinics or online.
Gift card purchased prior to April 1, 2021 need to be redeemed in-office. If you’d like to order products with one of these gift cards, please call our Nashville location to order product and have it shipped.
Do gift cards expire?
No! So good skin doesn’t have to, either.
I have questions regarding my gift card, what should I do?
Returns & Exchanges
How do I place a return or exchange?
What is your return policy?
Help, I received the wrong product!
What is your cancellation policy?
To avoid losing your booking fee, notify us at least 24 hours ahead of your appointment to cancel or reschedule. For Monday appointments, we ask that you cancel or reschedule by Friday of the week prior.
If you arrive more than 15 minutes late for an appointment, we will do our best to see you, but you may be asked to reschedule.
Do you take insurance or CareCredit?
We do not take insurance or CareCredit.