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We currently ship to all 50 states.

Processing takes 1-2 business days (orders placed after 12pm EST are processed the following business day). You’ll get an email with a tracking number as soon as your package ships.

If your order is shipping to an incorrect address, please email orders@skinpharm.com.

We’re here to help! Please email orders@skinpharm.com.

Products

You can learn more about our products on individual product pages. If you need additional guidance, we recommend scheduling a phone consult with one of our providers here. We’d love to chat with you!

Skin Pharm products are made with all skin types in mind. They are paraben free, sulfate free and cruelty free.

We intend on the Skin Pharm products you purchase to be used for yourself! By purchasing Skin Pharm products, you agree not to resell or distribute these products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.

Treatments

We’ve provided pre-treatment, post-treatment, and frequently asked questions (FAQs) on each individual treatment page. Please visit the treatment page that pertains to you to learn more!

At Skin Pharm, you will always be seen by an Advanced Practice Provider, either a Nurse Practitioner or Physician Assistant, specializing in cosmetic dermatology. Our providers are trained in specialties such as dermatology and plastic surgery and are experts when it comes to aesthetic medicine.

The $125 booking fee goes toward your visit with one of Skin Pharm’s Advanced Practice Providers. During this visit, we will review your history, assess your skin, discuss concerns and develop a plan. The $125 may be used toward a product or treatment purchase at your visit. In which case, the booking fee would be complementary.

The $125 booking fee will then go toward the provider’s time. We hope you find the skin consult valuable and find a product routine or treatment plan suitable for you!

We are available for phone consults in 50 states. If you live in the United States but aren’t located near one of physical practices in Nashville or Atlanta, you can schedule a phone consult here.

Gift Cards

Any gift card purchases need to be redeemed in-office. If you’d like to order products with a gift card, please call our Nashville location to order product and have shipped.

No! So good skin doesn’t have to either.

We’d be happy to help. Please email hello@skinpharm.com.

Returns & Exchanges

We’re sorry you didn’t love your Skin Pharm products. Please reach out to orders@skinpharm.com with your order number and the products you’d like to exchange or return.

All returns must be processed within 14 days of receiving your product to receive a store credit. To place a return, please email orders@skinpharm.com and provide your order number.

Please reach out to orders@skinpharm.com and we’ll get you the product that you ordered ASAP!

Billing

Those who arrive more than 15 minutes late for an appointment may be asked to reschedule. We will do our best to see you!

Please provide at least one business day notice if you have to reschedule your appointment. Not providing a notice may result in holding the booking fee of $125.

We do not take insurance or CareCredit.

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