FAQs

We currently ship to all 50 states.

Processing takes 1-2 business days. You’ll get an email with a tracking number as soon as your package ships.

Orders placed after 12p CST are processed the following business day. Orders placed after 12p CST on Friday (as well as Saturday and Sunday) will begin processing the following Monday.

We now offer expedited USPS shipping, too!

We do! Standard shipping is free on orders $50+, but if you need it sooner, you can pay for expedited shipping. Expedited orders will be sent via USPS Priority Mail Express for next-day to 2-day delivery, guaranteed. Just select ‘express shipping’ at checkout.

If you notice that your order is shipping to the wrong address, please email orders@skinpharm.com with your order number as soon as possible. (We’ll do everything we can to process your request, although we can’t guarantee that changes can be made once your order is placed.)

You can also chat live with our customer experience team! Just hit the chat bubble in the bottom right-hand corner of your screen — they’re available Monday through Friday, 9a - 3p CST.

During peak periods (holidays, sales, etc.), our fulfillment team experiences a higher volume of orders and might not be able to accommodate changes once an order is placed. With that in mind, we kindly ask that you carefully review your shipping information at checkout.

Our fulfillment team starts processing orders quickly, so if you’d like to cancel, please email orders@skinpharm.com with your order number as soon as possible. (We’ll do everything we can to process your request, although we can’t guarantee that changes can be made once your order is placed.)

You can also chat live with our customer experience team! Just hit the chat bubble in the bottom right-hand corner of your screen — they’re available Monday through Friday, 9a - 3p CST.

During peak periods (holidays, sales, etc.), our fulfillment team experiences a higher volume of orders and might not be able to accommodate changes once an order is placed. With that in mind, we kindly ask that you carefully review your order at checkout.

We’re here to help! Please email orders@skinpharm.com.

You can learn more about our products on individual product pages. We also have a skin quiz for custom product recommendations!

If you need additional guidance, we recommend booking an appointment or scheduling a phone consult with one of our providers here. We’d love to chat with you!

Skin Pharm products are made with all skin types in mind. They are paraben-free, sulfate-free and cruelty-free.

We intend on the Skin Pharm products you purchase to be used for yourself! By purchasing Skin Pharm products, you agree not to resell or distribute these products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.

You can access your Customer Portal through your Shopify account login. If you haven't created an account, you'll need to do so using the same email address used at checkout. Once your account is registered, you can log in and access your Customer Portal by clicking on the Manage Subscriptions link.

Alternatively, you can access your account using the Customer Portal direct link. This link is normally sent in your Order Confirmation email.

In order to cancel your subscription, you'll first need to log in to your account. Within the Subscriptions tab, click on the Actions button found next to the subscription you want to cancel and select Swap from the dropdown menu. On the following page, you'll be prompted to select a new product.

In order to cancel your subscription, you'll first need to log in to your account. Within the Subscriptions tab, click on the Actions button found next to the subscription you want to cancel and select Cancel from the dropdown menu. On the following page, you'll be prompted to enter a cancellation reason.

In the Billing Information tab, you'll find the current method of payment along with your current billing address. (Different than your shipping address.) You'd edit the address in this section if your billing address has changed or if you need to update your email address.

Once logged in, click on Subscriptions and click Edit to the right of your address. This only affects your shipping / delivery address, not the billing information related to your method of payment.

Once logged in, click on Delivery Schedule on the left to see all upcoming deliveries for your subscriptions. To skip a delivery, you can click Skip next to the delivery you'd like to skip. Similarly, to unskip a delivery, you would click Unskip next to the order.

Not at this time. If you’d like to use a gift card, please do so with a one-time product purchase!

We’d be happy to help! Please email orders@skinpharm.com.

We’ve provided pre-treatment, post-treatment and frequently asked questions (FAQs) on each individual treatment page. Please visit the treatment page that pertains to you to learn more!

Alternatively, you can check out our treatment guidelines page for an overview of pre- and post-visit care for each treatment we offer.

At Skin Pharm, you will always be seen by an advanced practice provider — either a nurse practitioner or physician assistant — who specializes in cosmetic dermatology. Our providers are trained in specialties like dermatology and plastic surgery and are trusted experts when it comes to aesthetic medicine.

The $150 cost goes toward your visit with one of Skin Pharm’s advanced practice providers. During this visit, we will review your history, assess your skin, discuss concerns and goals and develop a plan. Your deposit can be applied to any product or treatment purchase during your visit, too!

The $150 consult cost will then go toward your provider’s time. We hope you find the skin consult valuable and find a product routine or treatment plan suitable for you!

We have a skin quiz for custom product recommendations, and we're also available for phone consults in all 50 states.

If you live in the United States but aren’t local to one of our clinic locations, you can schedule a phone consult here.

Use your custom referral link to refer your friends. They’ll get $50 off their first visit. When they complete their appointment, we’ll add a $50 credit to your account — yours to use toward in-clinic treatments and products, too. 

As many as you’d like! You’ll get a $50 credit for each friend who uses your referral code or mentions your name at their appointment. Want to refer friends in another clinic city? You’ll get rewarded when they complete their first appointment, too.

If you’re an existing patient, your $50 credit will appear in your account after your friend completes their first appointment. Your referral credits are stackable and yours to use toward future in-clinic treatments and products.

If you’re a new patient, we’ll apply your $50 discount when you check out at your first visit. If your clinic offers a new patient discount, you can save your $50 credit for a future treatment.

Referral credits are yours to use in-clinic only — you can apply them toward treatments and products, too!

Nope — they’re yours forever.

Yes! You can still use your gift card. Referral rewards don’t expire — we’ll just manage them in your online account moving forward.

Valid for new patient referrals only. $50 new patient referral discount cannot be combined with other new patient offers. Referral rewards are only redeemable for in-clinic treatments and/or products — no cash value. Referral rewards may vary by location.

Notify us at least 24 hours ahead of your appointment to cancel or reschedule. For Monday appointments, we ask that you cancel or reschedule by Friday of the week prior.

If you arrive more than 15 minutes late for an appointment, we will do our best to see you, but you may be asked to reschedule.

For no-shows and late cancellations, we’ll charge $150 to your card on file.

We do not take insurance or CareCredit.

You can purchase one here and it’ll be emailed directly to the recipient!

Gift cards purchased on or after April 1, 2021 can be redeemed at any of our clinics or online.

Gift card purchased prior to April 1, 2021 need to be redeemed in-office. If you’d like to order products with one of these gift cards, please call our Nashville location to order product and have it shipped.

No! So good skin doesn’t have to, either.

We’d be happy to help! Please email hello@skinpharm.com.

We’re sorry you didn’t love your Skin Pharm products!

If you’d like to make a return or exchange, visit returns.skinpharm.com within 30 days of receiving your order.

Enter your order number and zip code or email address, and we’ll generate a free return label for you to ship your products back. We’ll notify you via email once your return has been processed.

If you initiate a return outside of the 30-day window, we’ll provide a code for store credit equal to your original product value(s) instead.

Of course! If you’re not 100% happy with a particular product, we’ll make it right. 

To start your exchange, visit returns.skinpharm.com, enter your order number and zip code or email address, and if needed, we’ll generate a free return label for you to ship back your products. We’ll notify you via email once your exchange has been processed.

Need a recommendation on what to try next? You can chat live with our customer experience team! Just hit the chat bubble in the bottom right-hand corner of your screen — they’re available Monday through Friday, 9a - 3p CST.

Our fulfillment team starts processing orders quickly, so if you’d like to cancel, please email orders@skinpharm.com with your order number as soon as possible. (We’ll do everything we can to process your request, although we can’t guarantee that changes can be made once your order is placed.)

You can also chat live with our customer experience team! Just hit the chat bubble in the bottom right-hand corner of your screen — they’re available Monday through Friday, 9a - 3p CST.

During peak periods (holidays, sales, etc.), our fulfillment team experiences a higher volume of orders and might not be able to accommodate changes once an order is placed. With that in mind, we kindly ask that you carefully review your order at checkout.

Please reach out to orders@skinpharm.com and our e-commerce team will take care of you!

You can also chat live with our customer experience team! Just hit the chat bubble in the bottom right-hand corner of your screen — they’re available Monday through Friday, 9a - 3p CST.